I am currently the Senior Content Marketing Manager at Nava PBC. I lead our editorial team, curate Nava’s voice and tone across platforms, and publish content that establishes us as experts in our field.
Below are select articles and reports I've contributed to navapbc.com, the website of my current employer.
Reports
As a public benefit corporation, Nava is legally required to report on our impact. We do so annually in our Public Benefit Report.
Role: project manager, researcher, writer, editor
2025 marked Nava's 10-year anniversary, so our annual impact report underscores the importance of pursuing long-term outcomes.
Role: project manager, researcher, writer, editor
In our 2024 annual Public Benefit Report, we reflect on the importance of taking a holistic approach to modernizing government services. This means recognizing that every facet of every level of government is interconnected and building to help the entire ecosystem thrive.
Case studies
Nava's case studies demonstrate how our approach creates positive, measurable outcomes for our partners.
Role: researcher, writer, editor
Nava partnered with a federal agency to build human-centered tools and workflows that contribute to the success of their cloud platform.
Role: researcher, writer, editor
Nava is partnering with the Department of Health and Human Services (HHS) to improve the usability, accessibility, and transparency of Grants.gov.
Role: researcher, writer, editor
Nava is working with The Centers for Disease Control and Prevention to help public health departments receive crucial data on disease test results.
Role: researcher, writer, editor
Nava partnered with the U.S. Department of Labor on a user research initiative aimed at providing states with human-centered modernization recommendations.
Role: researcher, writer, editor
Nava met with a diverse group of stakeholders to gain a better understanding of the benefit applications process. Our insights are helping us identify use cases and design experiments to test how artificial intelligence-powered tools can expand access to public benefits.
Toolkits
Nava's toolkits actively steward human-centered design and agile best practices by sharing useful and usable processes, templates, and guides.
Role: researcher, writer, editor
We share practical tips for standardizing your onboarding process.
Role: researcher, writer, editor
Learn practical tips for improving your team's DevEx practice with a data-focused journey map.
Role: editor, content strategist
Learn practical tips for selecting file formats and structuring content so that it’s easy for AI to “read.”
Role: editor, content strategist
Learn methods to use content-first design for public services.
Press releases